Privacy Policy

1. Commitment to Privacy

At TradiDigital ("we", "us", or "our"), your privacy is fundamental to how we operate. We understand that trade businesses value trust and confidentiality. This Privacy Policy explains what personal information we collect, why we collect it, how it is stored, and your rights regarding your data.

2. Information We Collect

We only collect information necessary to provide, manage, and optimize our website design and digital services:

• Contact Details: Your name, business name, trade category, phone number, and email address when submitted through our contact and quote enquiry forms.
• Project Content: Photographs of your work, business descriptions, customer testimonials, credentials, and trade license numbers provided for your website build.
• Payment Information: For card payments, transactions are processed directly by our PCI-compliant payment gateway (Stripe). We never store your full credit card number or CVV on our servers. Bank transfers are handled directly between your banking institution and ASB Bank.
• Technical & Usage Data: Anonymized server logs, browser type, device information, and country/region (to display appropriate AUD/NZD pricing).

3. How We Use Your Information

We use the collected information solely to:

• Deliver and develop your website and configure associated digital tools (such as Google Business Profile and email forms).
• Communicate regarding your project milestones, support enquiries, and invoice notices.
• Maintain the security, uptime, and performance of our services.

We do not sell, rent, or trade your personal information to third-party data brokers or advertisers under any circumstances.

4. Data Storage & Third-Party Services

We store data securely utilizing industry-standard encryption protocols. In providing our services, we use reputable cloud infrastructure partners:

• Stripe: Payment processing and subscription management.
• Supabase: Encrypted lead form submission storage and authentication.
• Cloudflare: DNS routing, SSL/TLS encryption, and DDoS mitigation.

5. Cookies & Tracking

Our website uses minimal, functional cookies necessary for core website features—such as remembering your selected currency (AUD or NZD) and theme preference (light or dark mode). We do not use intrusive cross-site behavioral tracking cookies.

6. Your Rights (Access & Deletion)

Under the New Zealand Privacy Act 2020 and the Australian Privacy Principles (Privacy Act 1988), you have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate or outdated information.
• Request deletion of your contact records from our database once your project or service engagement is completed.

7. Contact Us Regarding Privacy

To request access to your information or for any questions regarding our privacy practices, please reach out to our Privacy Contact:

Aaron SOOD — TradiDigital
Email: [email protected]
Phone: +64 21 281 5515 (NZ Local: 021 281 5515)